Our Return Promise
We want you to be satisfied with your purchase from Popscornstore. If something is not right, here is how returns and refunds work.
Return Window
You may request a return within 30 calendar days from the date of delivery. Requests made after the 30-day window cannot be accepted.
What Qualifies for a Return
To be eligible, your item must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all original components included
- Accompanied by proof of purchase (order number or confirmation email)
Buyer’s Remorse vs. Defective or Damaged Items
We handle these two situations differently, so please read carefully.
Buyer’s Remorse (changed your mind, ordered the wrong item, no longer need it):
If you wish to return an item simply because you changed your mind or selected the wrong product, the item must still meet the condition requirements above. Return shipping is free for all returns, and no restocking fee is charged. We will issue a refund to your original payment method once the returned item is received and inspected.
Defective, Damaged, or Incorrect Items:
If your item arrived defective, damaged in transit, or is not the item you ordered, please contact us within 48 hours of delivery at info@popscornstore.com with photographs showing the issue and your order number. We will arrange a free return and provide a replacement or full refund, at your choice. No restocking fee applies.
How to Start a Return
- Email us at info@popscornstore.com with your order number and the reason for the return.
- We will respond within 1–2 business days with a return authorization and instructions.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided in our response:Popscornstore
31900 Johnson Ln
Fort Bragg, CA 95437
United States
Please do not send returns without first contacting us, as we may not be able to identify your order and process the refund.
Refund Timeline
Once we receive your returned item, we will inspect it within 1–2 business days. After inspection is complete, we will process your refund. Please allow 7–10 business days for the refund to appear on your original payment method, depending on your bank or card issuer.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item following the process above and place a new order.
Non-Returnable Situations
Returns may be declined if:
- The return request is made after 30 calendar days from delivery
- The item shows signs of use, damage caused by the customer, or missing parts
- The item was not purchased from Popscornstore
Contact
For any questions about returns, email info@popscornstore.com or call +1 707-964-5516 (Monday–Friday, 9:00 AM – 6:00 PM PT).